NOLEGGIORA
General Rental Conditions (GRC)
Table 1 – Explanation of charges

INDEX

PREMISES

1. DELIVERY OF THE VEHICLE, CUSTOMER OBLIGATIONS, REFUELLING – RECHARGING, AdBlue®, EQUIPMENT
2. REQUIREMENTS FOR THE RENTER AND DOCUMENTS NEEDED TO COLLECT THE VEHICLE
3. BOOKING CHANGES AND CANCELLATION
4. RENTAL COSTS
5. PAYMENT METHODS, SECURITY DEPOSIT AND REMINDERS
6. DEBIT AUTHORISATION
7. USE OF THE VEHICLE, RESTRICTIONS ON TRAVEL ABROAD, AUTHORISED DRIVERS
8. INSURANCE
9. ACCIDENTS, BREAKDOWNS, THEFT, DAMAGE FROM ATTEMPTED THEFT OR VANDALISM, SEIZURE
10. CHILD RESTRAINT SYSTEMS
11. LIABILITY
12. RETURN OF THE VEHICLE, DELAYS AND EXTENSION OF THE RENTAL
13. TERMINATION OF THE CONTRACT – SUSPENSION OF THE CONTRACT
14. COMPLAINTS
15. REMOTE VEHICLE MONITORING
16. CONTRACT AMENDMENTS, APPLICABLE LAW AND JURISDICTION, VALIDITY OF CLAUSES
17. PRIVACY

PREMISES

The rental of vehicles by Noleggiora to the Customer is governed by the Rental Letter, which, signed upon collection of the vehicle, includes the essential details of the service (duration, requested services, costs, etc.), and by the General Rental Conditions, with the related annexes (Explanation of Charges Table, Damage Table, Privacy Notice).

By signing the Rental Letter, the customer (hereinafter also referred to as the “renter”):

1. confirms that the information provided is correct;
2. declares to have read, understood, and fully accepted the General Rental Conditions, the Explanation of Charges Table, the Damage Table, and the Privacy Notice in force at the time of signing.

The Rental Contract is considered concluded between the renter and Noleggiora or the affiliated Point indicated in the Rental Letter (hereinafter also referred to as the “lessor”). Any reference to “Noleggiora,” “we,” or “our” shall be understood as referring to the contracting company

A. DELIVERY OF THE VEHICLE, CUSTOMER OBLIGATIONS, REFUELLING – RECHARGING, AdBlue®, EQUIPMENT

1. Delivery of the vehicle - The vehicle is provided in good maintenance condition, equipped with the necessary accessories for circulation, as well as the required documents (including a copy of the green insurance card, insurance certificate, and insurance sticker).
2. Vehicle inspection and damage reporting - At the time of delivery, the renter must check the vehicle’s working condition, equipment, and must immediately report any discrepancy compared to what is stated in the Rental Letter, as well as any existing damage. In the absence of such reporting, Noleggiora will charge the renter for any discrepancies found upon return of the vehicle compared to the initial condition indicated in the Rental Letter.
3. Fuel and electric charging - The vehicle is delivered with a full tank. For electric vehicles, the charge level will be recorded in the rental contract.
4. AdBlue® and vehicle fluids - For rental contracts shorter than 30 days, the AdBlue® refill is at Noleggiora’s expense. For contracts exceeding 30 days, the renter is responsible for refilling vehicle fluids, particularly AdBlue®, windshield washer fluid, and antifreeze additives, bearing the related costs.
5. Snow chains and winter tires – During the winter season, specific legal provisions in some areas of Italy require the use of winter tires or the presence of snow chains in the vehicle. The customer agrees to check whether such obligations apply to their route and to comply accordingly, either by requesting the rental of snow chains from Noleggiora (if the vehicle is not already equipped with winter tires), or by independently equipping the vehicle at their own discretion.

B. REQUIREMENTS FOR THE RENTER AND DOCUMENTS NEEDED TO COLLECT THE VEHICLE

1. Age and driving licence - The renter and any authorised driver must be at least 19 years old and hold a valid driving licence issued at least 1 year prior. For drivers under the age of 25, the rental is permitted with the application of an additional fee.
2. Documents required at vehicle collection - At the time of collection, the renter and any authorised driver listed in the rental contract must present: a) a valid driving licence appropriate for the rented vehicle; b) a valid means of payment accepted by Noleggiora; c) an identity document or a passport. Otherwise, Noleggiora may refuse the rental or terminate the already signed contract, without the renter being entitled to any refund or compensation.
3. Restrictions for certain vehicle categories – For specific vehicle categories, there may be limitations relating to the driver’s age and length of driving licence possession. The detailed list of such conditions is available at Noleggiora rental locations or upon telephone request.
4. Right to refuse rental – Noleggiora reserves the right to refuse to enter into a rental contract, particularly in the event of theft, damage, or accidents with liability attributed to the renter during previous rentals.

C. BOOKING CHANGES AND CANCELLATION

1. Booking changes – Requests for changes to the booking by the renter may be accepted subject to availability and may result in a recalculation of the rental rate.
2. Booking cancellation - The renter may cancel the booking free of charge up to 48 hours before the start of the rental. If the cancellation occurs within the 48 hours prior, the full rental amount will be charged.

D. RENTAL COSTS

The renter agrees to pay Noleggiora:

1. the rate based on time and mileage driven;
2. the rate applicable if the vehicle is returned to a location other than the agreed one;
3. VAT;
4. any amounts due for fines, penalties, tickets, sanctions, parking fees, and tolls, if paid by Noleggiora on behalf of the customer;
5. reimbursement of any expenses, including legal costs, incurred by Noleggiora as a result of or in connection with the rental;
6. handling fees for managing fines and accident-related paperwork;
7. fees and charges incurred by Noleggiora to collect payment from the customer for any due amounts;
8. costs for vehicle restoration and cleaning if returned with stains, burns, smoke smell, etc.;
9. costs for repairing vehicle damage;
10. disposal costs of items abandoned by the customer;
11. compensation penalties;
12. costs for additional services (e.g. child seats, snow chains, winter tyres, GPS navigator, carts, straps, etc.);
13. the customer shall indemnify Noleggiora against any claims made by third parties for damage suffered by/to goods transported or otherwise present in the vehicle;
14. refuelling, recharging, and fluid refill costs if incurred by Noleggiora on behalf of the customer;
15. deductibles;

The full breakdown of charges is available in Table 1 – Explanation of Charges.

E. PAYMENT METHODS, SECURITY DEPOSIT AND REMINDERS

1. Rental payment - The rental payment must be made at the time of vehicle collection. The amount will be charged to the renter’s credit card and will include:

1. the rental fee
2. any additional costs
3. the security deposit amount

2. Credit cards - – Credit cards from international circuits (Visa, MasterCard, American Express, Diners Club, etc.) are accepted, provided they are valid for at least 90 days after the vehicle return date. The card must be in the renter’s name and bear their name. The use of a third party’s card is only permitted upon presentation of specific authorisation/delegation.
3. Security deposit - At the start of the rental, the renter must provide a deposit as a guarantee of contractual obligations. The amount will be held through a pre-authorisation on the credit card and will be released within 30 days from the return of the vehicle. The security deposit does not accrue interest.
4. Payments for rentals over 30 days - For rentals longer than 30 days, payment must be made in advance and will be charged every 30 days until the end of the contract. If the monthly or multi-month rental is renewed with payment guaranteed by credit card, the balance must be paid within 3 days of the renewal date. In case of non-payment:

1. the renter must immediately return the vehicle;
2. Noleggiora may repossess the vehicle within 10 days, even by interrupting the service;
3. any recovery costs will be borne by the renter, along with the fees provided in the Pricing Table and the Damage and Compensation Penalties Table.
4. Payment reminders, penalty and charge - In case of late payment, Noleggiora will charge a fee for handling reminders. If the renter does not settle the amounts due after the second reminder, Noleggiora will proceed with a direct charge to the credit card.

F. DEBIT AUTHORISATION

The renter irrevocably authorises Noleggiora and its representatives to charge to the indicated payment card all costs arising from the rental contract, including:

• compensation penalties;
• fines;
• handling and administrative fees;
• vehicle restoration and cleaning costs, if returned in particularly dirty condition;
• disposal costs for items left inside the vehicle;
• any other amount due.

If payment is made by a third party, a specific written authorisation must be completed.

G. USE OF THE VEHICLE, RESTRICTIONS ON TRAVEL ABROAD, AUTHORISED DRIVERS

1. Use of the vehicle – The renter agrees to treat the vehicle with care and attention, following technical rules and instructions. The customer undertakes to perform ordinary maintenance, lubrication, and checks on lubricant and brake fluid levels, ensuring that the vehicle is always in suitable condition for driving. Furthermore, the customer must ensure the vehicle is always properly locked.
2. Usage restrictions – The vehicle may not be used for:

1. driving school purposes;
2. competitions, races, or events requiring high speeds;
3. vehicle testing or safe driving courses;
4. racetracks;
5. commercial passenger transport;
6. sub-rental to third parties;
7. illegal activities;
8. transport of flammable, toxic, or hazardous materials;
9. towing or pushing objects, unless the vehicle is specifically equipped for it;
10. being driven by a driver under the influence of alcohol, drugs, or in any altered psychophysical state.

3. Geographical limitations – The vehicle may only be used in Italy and in the countries listed on the Green Insurance Card. Depending on the vehicle category and booking details, use may be prohibited in certain foreign countries.
4. Authorised drivers – The vehicle may be driven only by the renter or other authorised persons listed in the rental contract. The same rules apply to additional drivers. The renter is responsible for the driver’s conduct as if they were driving the vehicle themselves. If the vehicle is driven by an unauthorised person, an additional charge may apply for each extra driver.

H. INSURANCE

1. Noleggiora has taken out a third-party liability insurance (RCA) policy with a coverage limit of 22.5 million euros, which exceeds the legal minimum requirements.
2. Noleggiora also offers PAI (Personal Accident Insurance) protection, which covers injuries sustained by the driver, according to the terms available on Noleggiora’s website.

I. ACCIDENTS, BREAKDOWNS, THEFT, DAMAGE, SEIZURE, UNAUTHORISED REPAIRS, REPLACEMENT VEHICLE

1. Customer liability – The customer is required to compensate Noleggiora for any damage to the vehicle occurring during the rental period, regardless of the cause, including theft or fire. The customer is liable for the cost of repairs, lost rental income, towing and storage costs, and any administrative expenses incurred in handling any event or claim arising from the rental. The customer is also liable for damages resulting from failure to observe road signs indicating obstacles and/or hazards, damages not covered by the mandatory RCA insurance policy, and for the cost of restoring and/or cleaning the vehicle interior if returned with permanent stains and/or burns.
2. Accident, theft, fire, other damage – In the event of an accident, theft, fire, vandalism, or any other type of damage, the renter is required to:

1. promptly notify the police authorities;
2. immediately inform Noleggiora;
3. submit to Noleggiora the C.A.I. form or a formal complaint and/or affidavit within 24 hours;
4. refrain from making any statements of liability;
5. record the personal details of the people involved, witnesses, and insurance companies
6. return the vehicle keys if no longer in possession of the vehicle;
7. follow Noleggiora’s instructions for handling the vehicle.

Failure to comply with these obligations will make the renter liable for the damages to the vehicle. In case of non-compliance with these obligations, Noleggiora will charge the renter a penalty equal to the vehicle’s official list price, including optional extras (excluding VAT) and reduced by 15%, in the event of total theft.
In the case of partial theft, damage from attempted theft, or vandalism, if the above obligations are not fulfilled, Noleggiora will charge the renter a penalty equal to the amount of the economic loss incurred.
The renter will remain liable for the rental fee until the complaint and the keys are submitted, subject to the amount of any applicable deductible.

3. Vehicle breakdowns – In the event of a breakdown during the rental period, the renter must contact the roadside assistance service using the phone number provided in the rental contract. If a repair is required to keep the vehicle operational or to ensure road safety, or if scheduled maintenance is needed, the renter must immediately contact Noleggiora, who will provide the necessary instructions and information.
4. Vehicle keys – In the event of loss or theft of the keys, a penalty will be applied.
5. Vehicle seizure and administrative impoundment – In case of vehicle seizure or administrative impoundment, the renter must immediately inform Noleggiora and forward all documentation within 24 hours. All related costs will be charged to the renter. Noleggiora reserves the right to confirm or deny continuation of the rental to the same customer after the seizure/impoundment is lifted.
6. Unauthorised repairs – Repairs or interventions carried out by the customer without Noleggiora’s authorisation or performed at unauthorised service centres will not be reimbursed under any circumstances or for any reason.
7. Replacement vehicle – Noleggiora reserves the right, at its sole discretion, to decide whether or not to provide a replacement vehicle, based on vehicle availability at the location and by category, as well as the renter’s conduct.

J. CHILD RESTRAINT SYSTEMS

1. Availability – Upon request, Noleggiora will provide child restraint systems (car seats, etc.).
2. Responsibility – The renter is responsible for the installation and correct use of such devices. Noleggiora shall not be held liable for any damage resulting from improper use.
3. Malfunctions – In the event of a malfunction or defect in the child restraint system, the renter must immediately notify Noleggiora.
4. Transfer service – Noleggiora may offer renters, free of charge, a courtesy transfer service to and from Noleggiora locations. The transfer service does not allow the installation of child restraint systems. Therefore, the renter, fully aware of the legal obligations and related penalties, declares to assume all associated risks and to release Noleggiora from any civil and criminal liability.

K. LIABILITY

1. Abandoned items – Noleggiora is not responsible for any belongings left in the vehicle at the time of return.
2. Transported goods – Noleggiora shall in no case be held liable for any damage or loss suffered by the renter in relation to transported goods, the care and insurance of which are solely the responsibility of the renter.
3. Caused damages – The renter is liable for all damages caused to the vehicle during the rental period, as well as for any expenses that Noleggiora may incur as a result.
4. Wilful misconduct or negligence – The liability limitation or exclusion option, available at an additional cost, does not exempt the renter from liability resulting from wilful misconduct, negligence, carelessness, or violations of the traffic code.

L. RETURN OF THE VEHICLE, DELAY AND RENTAL EXTENSION

1. Customer obligations at return – The Customer must return the vehicle in the same condition in which it was received, except for normal wear and tear proportionate to the rental duration and mileage.
2. Fuel and electric charge – The renter must return the vehicle with a full tank and with the same level of battery charge as recorded in the Rental Letter; otherwise, Noleggiora will charge refuelling costs according to current rates, in addition to a penalty. Any surplus fuel compared to the level at the start of the rental will not be reimbursed to the Customer.
3. Return times and procedures – The vehicle must be returned during Noleggiora office opening hours. Return outside of these hours is only permitted with prior authorisation, and the rental will be considered concluded at the next office opening.
4. Late return – One rental day corresponds to 24 hours, with a 59-minute grace period. Once this period is exceeded, a penalty and an additional day’s rental at the contract rate will be charged. For time-limited rates (e.g. weekend, weekly), if the grace period is exceeded, the full daily rate will apply.
5. Failure to return – If the vehicle is not returned, the rental will continue until the vehicle is returned or a loss or theft report is submitted. If the delay exceeds 10 days, a penalty will be applied, and double the daily rate will be charged for each additional day beyond the tenth.
6. Return to a different location – If the vehicle is returned to a location other than the agreed one, the Customer must pay an additional fee. Noleggiora reserves the right to seek further compensation for any damages or additional expenses.
7. Rental extension – Unless otherwise specifically agreed, and subject to vehicle availability and category, to extend the rental the Customer must:

1. Request authorisation by phone from the rental office;
2. Visit a Noleggiora office to update the contract;
3. Pay for the additional period and any extra costs.

In such cases, Noleggiora has the right to apply a surcharge for related operational costs. Any applicable rental price adjustment and/or additional costs will remain valid. If the Customer fails to follow this procedure and keeps the vehicle, the conditions applicable to late return will apply.

8. Early return – If the Customer returns the vehicle before the contract end date, the rental is not considered to be terminated early, and the full rental price remains due. A penalty may apply.
9. One-Way Rental – The Customer may not return the vehicle to a different location without written authorisation specifically included in the rental contract.
10. Early return upon Noleggiora’s request – If Noleggiora requires the vehicle to be returned early for valid reasons (maintenance, repairs, manufacturer recalls, mileage limit exceeded, etc.), the Customer must comply. In such cases, subject to availability and vehicle category, a replacement vehicle will be provided.

M. TERMINATION OF THE CONTRACT – SUSPENSION OF THE CONTRACT

1. Express termination clause – Noleggiora may terminate the contract without prior notice in the following cases:

1. Lack of care for the vehicle.
2. Improper or unlawful use. .
3. Supervening impossibility to continue the contract (e.g. serious damage rendering the vehicle unusable).

2. Contract suspension – Noleggiora may suspend the contract if the Customer is facing financial difficulties that could compromise payment, or if legal action is underway against the Customer.
3. Termination of multiple contracts in case of breach – If the Customer has multiple contracts with Noleggiora and one is terminated due to serious breach, the other contracts may also be terminated without notice. This applies, for example, if the Customer: intentionally damages a vehicle; conceals damage to the vehicle; is over 10 days late in making payment; uses the vehicle to commit crimes.
4. Obligation to return the vehicle upon termination – If the contract is terminated, the Customer must immediately return the vehicle along with all documentation, accessories, and keys.

N. COMPLAINTS

The Customer may submit complaints within 14 days from the end of the rental for any service-related issues. Disputes regarding charges applied by Noleggiora for any reason may only be raised within 30 days from the date of the charge.

O. REMOTE VEHICLE MONITORING

1. GPS tracking – The Customer authorises Noleggiora, or a third party appointed by it, to remotely monitor the movements of the rented vehicle via GPS in order to prevent crimes and ensure safety.
2. Data disclosure – Monitoring data may be shared with authorities, insurance companies, law firms, or companies specialised in theft and claims management.
3. Accident detection – The vehicle may be equipped with a remote control unit that records impacts, lifting, or events potentially linked to accidents. The data collected may be used as evidence in the event of an incident.

P. CONTRACT AMENDMENTS, APPLICABLE LAW AND JURISDICTION, VALIDITY OF CLAUSES

1. Amendments to the general conditions – Any amendment to these General Rental Conditions must be recorded and approved in writing.
2. Applicable law – The rental contract is governed by Italian law.
3. Jurisdiction – If the Customer is a business or professional, the competent court is Cagliari. If the Customer is a consumer, the competent court is that of their place of residence
4. Contract language – The contract is written in Italian. If an English translation is provided, it is for information purposes only and shall not prevail in the event of discrepancies.
5. Severability clause – If any clause of this contract is found to be invalid, the remaining provisions shall remain in force. Article 1419 of the Italian Civil Code does not apply.

Q. PRIVACY

The Customer consents to the processing of their personal data in accordance with Noleggiora’s privacy policy.

TABLE 1——

EXPLANATION OF CHARGES

(A)COSTS INCLUDED IN THE RENTAL LETTER

The Rental Letter provides an estimate of the amounts due for the rental. These amounts usually include the following charges:

MANDATORY CHARGES

OPTIONAL PRODUCTS AND SERVICES

TOTAL

All costs are calculated based on our current rates, and the final calculation is made at the end of the
rental.

(B)POTENTIAL ADDITIONAL COSTS
As a result of vehicle use or incidents occurring during the rental period, you may be charged additional
costs. These may include:

FUEL

VEHICLE CONDITION

VEHICLE USE

EARLY/LATE RETURN